Frequently Asked Questions
How long will my appointment take?
Please be aware that you should allow 1-2 hours for your appointments with Dr Ye Chen. Most patients will have a dilated exam with drops so it is recommended that you are accompanied by a family member or friend, as driving is not recommended after dilation.
Where are your practices located?
Oculoplastic surgeon Dr Ye Chen practice across two locations in Melbourne and regional Victoria. To see Dr Chen’s practice locations and find the best location for you, please visit here.
What should I bring to my initial appointment?
Please bring the following items to your initial appointment with Dr Ye Chen:
A valid referral from your GP or optometrist
Your Medicare Card
Any current prescription glasses and/or contact lenses
Do I need a referral?
Please make sure you have a valid referral letter addressed to Dr Ye Chen from your GP, optometrist, or another ophthalmologist/specialist. To receive a Medicare rebate, covering part of the cost of your consultation and treatment, you need to have a valid referral from a doctor or an optometrist. If you are not eligible for Medicare, or do not wish to receive a Medicare rebate then a referral is not necessary.
How will I be billed?
All payments are settled on the day of your appointment. We do not bulk bill.
Consultations, tests & minor procedures:
Our billing is based on the services provided. Consultations, additional tests and procedures are billed separately. For most items, there is a Medicare rebate, covering part of the fee. Payment is expected in full, on the day of the appointment.
To be able to receive your Medicare rebate you have to present a valid referral from a doctor or an optometrist. Some items are not covered by Medicare.
Hospital based surgery:
If you undergo a surgical procedure in a hospital theatre, you may be billed for that through your health fund if you have private health insurance, or directly if you don't. In some cases, there are gaps between the health fund payment and the anaesthetist’s & surgeon's fees. We will inform you of the estimated costs prior to undertaking any hospital procedures.
What is your cancellation policy?
Please advise us with at least two business days notice if you cannot make your appointment.
Will I require anaesthetic for my eye surgery?
If you are undergoing eye surgery, you will require some form of anaesthetic for your procedure. The options for anaesthesia in eye surgery include:
Local anaesthetic without sedation
Local anaesthetic with sedation
General anaesthetic
Each anaesthetic option has different risks, advantages and disadvantages. Please find more information about anaesthetic for eye surgery here.